UX Director · AI Strategy Specialist
RAPHAEL
TRAJANO

Turning experiences into results.

15+ YearsFortune 500UX AI PipelinesPrompt EngineeringSão Paulo → USA
Raphael Trajano
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About

My Journey

UX Leader and Product Designer with 15+ years of experience leading cross-functional teams and driving user-centered innovation across Insurance, AgTech, and Fintech. Expert in strategic design management, scaling high-performance teams and implementing UX AI Pipelines with Generative AI and Prompt Engineering to optimize end-to-end product lifecycle. Proven track record of leadership that drives business impact, including 50% savings on operational taxes and platforms reaching $300 million in revenue.

15+Years of Experience
$300MPlatform Revenue
50%Operational Savings

Selected Work

Success Stories

EnterpriseAlumni · UX Director · 2026

New version Alumni SaaS platform
+ Design System

First AI driven initiative for development, management, and deployment of the new version of the company'sAlumni SaaS platform. + A new Design System that helped increase development speed using Cloud Code and Figma Make.

+30%
Delivery speed from conception to release
EnterpriseAlumni - em breve
Images will be added soon
EnterpriseAlumni - em breve
Images will be added soon
EnterpriseAlumni - em breve
Images will be added soon
Porto Seguro · UX Lead · 2019

Auto 2.0 · Insurance
Pricing Engine

MVP of the new quoting engine for Brazil's largest private insurer. UX management across 10+ squads in SAFe Agile environment, unifying complex experiences and drastically reducing policy completion time.

−33%
Car insurance quote time
Porto Seguro - New Auto 2 broker platform · Porto Seguro
Porto Seguro -New design System MVP · Porto Seguro
Nutrien · Head of UX LATAM · 2023

LATAM Digital
Sales Platform

UX strategy for the global digital sales platform in Latin America. Data-driven back-office interfaces to maximize commercial results at scale — culminating in the company's biggest historical milestone in the region.

$300M
In LATAM sales · Historic milestone
Nutrien - Accounts Receivable Management · Nutrien
Nutrien - Invoice manager · Nutrien
CVC Corp · UX Coordinator · 2021

OMS Redesign ·
Booking System

Redesign of the booking management system for Latin America's largest travel operator. Eliminating operational friction for hundreds of agents, unifying complex post-sale journeys.

−40%
Task time · 10→6 minutes
CVC - Navigation Backoffice flow · CVC Corp
CVC - New aftersales platform · CVC Corp
Lojacorr · Head of UX · 2022

Broker 2.0 + Corporate
Design System

Complete redesign of the back-office for Brazil's largest broker network. Mapping financial and operational friction generated direct bottom-line gains with continuously growing NPS.

−50%
Operational taxes + NPS score raised by 1.5pts
Lojacorr - Broker 2.0 process · Lojacorr
Lojacorr - Manage Leads · Lojacorr
Lojacorr - Manage broker's wallet · Lojacorr

More projects

Professional Documents

Resume

ENGLISH · EN

Full Resume

Full career trajectory, strategic projects, technical and leadership competencies. Ready to submit.

US Letter Format
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